1) What Personal Information Is Collected

We may collect the following categories of personal information:

• Contact details: name, company name, job title, email address, phone number, and mailing address
• Service/project details: site/facility address, equipment details, project scope, scheduling preferences, and any photos or files you choose to share
• Communications: messages you send via website forms, email, phone calls, or SMS
• Website usage data: IP address, browser type, device identifiers, pages viewed, dates/times, and referring/exit pages
• Cookies and similar technologies: data used to operate, analyze, and improve website performance
• SMS data (if you opt in): mobile number, message content, timestamps, and basic delivery data

2) How Personal Information Is Used

We use personal information to:

• Respond to inquiries and provide requested information
• Schedule service calls, site visits, and consultations
• Provide HVAC service coordination and support capital projects
• Prepare estimates/quotes and coordinate project planning
• Provide customer support and communicate about ongoing service needs
• Operate, maintain, and improve our website (including analytics and troubleshooting)
• Protect our business and comply with legal obligations

3) Who Personal Information Is Shared With

We may share personal information only as needed in the following situations:

• Service providers: vendors that help us operate our business (for example: website hosting, IT support, analytics, CRM/customer support tools, scheduling tools, and SMS/messaging providers). These providers may access personal information only to perform services for us.
• Legal and safety: when required by law, legal process, or to protect the rights, property, or safety of DePue, our customers, or others.
• Business transfers: if we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

We do not sell your personal information.

SMS consent is not shared with third parties or affiliates.

4) Cookies & Analytics

We may use cookies and similar technologies to support website functionality, understand how visitors use our website, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.

5) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

6) Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including to meet legal, accounting, or reporting obligations.

7) Your Choices

• SMS Opt-Out: Reply STOP to any text message to opt out.
• SMS Help: Reply HELP for help.
• Privacy Requests: You may request access to, correction of, or deletion of your personal information by contacting us using the information above (subject to applicable law).

8) Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

9) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date above.

SMS Terms & Conditions

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from DePue Mechanical, Inc.. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.